80% Of Customers Love Getting A Text Message From Where They Shop

Retail expert Erin Sykes discusses that 80% Of Customers Love Getting A Text Message From Where They Shop and that Curbside Pickup Is Here To Stay Businesses that have adapted to meet their customers where they are are thriving. Those that…
Business Texting

Business Texting During The Pandemic - Do Not Go Silent

Business Texting During The Pandemic to hold and build customer loyalty COVID-19 is once again on the rise. There are many opinions about how much businesses should be communicating with customers at this unprecedented time. When COVID-19 first…
Curbside Pickup


The COVID-19 pandemic as made curbside Pickup a regular part of many business operations. Find out the pitfalls and solutions for managing this new queue.
Impatient Customer On The Phone

The Impatient Customer And Business Texting

The Culture of Impatience The growing culture of impatience and instant gratification continues to impact every business. It doesn’t matter if you are in retail, a service business, or provide a support service. Increasingly, customers want…
SMB Nation Logo

Harry Brelsford of SMB Nation Interviews Mark Herring at #ITEXPO

SMB Nation is a publishing and events company, targeted at the small and medium business (SMB) channel partner/reseller/consulting/VAR community. SMB Nation spreads the knowledge of SMB technology trends through its conferences, books, SMB PC…

Texting Rather Than Talking: Insight from USA Today

Much of our marketing material features the phrase, “Studies show that people would rather text than talk.” We also use this as a conversation starter during sales presentations, with many people wondering why and how this pattern has come…
email marketing

Business SMS Is Not A Replacement For Email Marketing

The open rates and response rates for Business SMS and Text Messages are stunning. Studies show that 90% of SMS messages are read within the first three minutes. According to CTIA.org, the average response time for an SMS message is just 90…
Predictions 2019

Year End 2019: Business SMS, BOTS, and AI

It’s the end of the year and everyone is making their predictions for 2019. It’s easy to spot the Marketing Focus in most of these types of posts. The predictions are often about the uptake or growth in whatever product or service the company…
Text-Based Customer Service

Text-Based Customer Service Is For Companies of All Sizes

There is no doubt that we society is moving quickly to a “Message First” communications model.  In the past, where you would just pick up up the phone and call someone or email them to let them know that you wanted to speak with them. Now…

Podcast: MessagePro delivers needed solutions and opportunities to cloud market

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Mark Herring, MessagePro VP of Business Development at MessagePro was recently interviewed by Editor & Publisher of Telecom ResellerDoug Green. Mark and Doug discuss many of the benefits and features of MessagePro Office, MessagePro Secure,…